Return Policy
We want returns to be clear, fair, and handled properly. Return authorization is required before sending any Yamaha XS650 part back to XS650Direct.
Return requests are answered within 1 business day. Please complete the Return Centre form before shipping anything back.
Returns at a Glance
- Return authorization is required before sending a part back.
- Return requests are answered within 1 business day.
- Returns must be requested within 60 days of the invoice date.
- The original sales receipt must be included with the return.
- Returned parts must be in original condition.
- Returns must be shipped using USPS or Canada Post.
- The customs declaration must say parts return.
- Refunds are issued after the returned item is received and inspected.
How to Start a Return
Ready to begin? Complete the Return Centre form to request return authorization.
Return Conditions
To qualify for a return, the part must meet the return conditions below.
- The return must be requested within 60 days of the invoice date.
- Return authorization must be approved before the item is shipped back.
- The original sales receipt must be included.
- The part must be returned in the original condition in which it was received.
- The part must be complete, clean, and properly packed.
- Any original packaging, instructions, hardware, tags, or supplied components should be included when applicable.
Return Shipping Instructions
All returns must be sent using USPS or Canada Post. Please do not use another shipping method unless XS650Direct has approved it in advance.
On the customs declaration, the item must be marked as:
This wording is required for customs processing on returned items. If you are unsure how to complete the customs form, contact us before shipping your return.
Return Shipping Costs
Customers are responsible for return shipping costs. If you have questions about return shipping before sending your item back, please contact our team first.
Returns That May Be Refused
A return may be refused if it does not meet the return instructions or policy conditions.
- The return is sent without return authorization.
- The return is outside the 60-day return window.
- The original sales receipt is not included.
- The item is not in original condition.
- The item has been installed, used, modified, damaged, or marked.
- The item is incomplete or missing supplied components.
- The return is shipped using a method other than USPS or Canada Post.
- The customs declaration is filled out incorrectly.
Refund Information
Refunds are processed after the returned item has been received and inspected. If the part meets the return conditions, the refund will be issued after review.
Please allow time for the refund to appear based on your payment provider after processing is completed.
To avoid delays, make sure your return follows all instructions, includes the original sales receipt, and meets all return conditions.
Need the Correct Part?
If you need the correct Yamaha XS650 part, you can place a new order whenever you are ready. This is usually the fastest way to keep your repair, rebuild, or restoration moving while your return is being reviewed.
Check Fitment Before Ordering
Yamaha XS650 parts can vary by year, model, brake setup, wheel style, electrical system, controls, and Standard versus Special configuration.
Ask Before You Install
If you are unsure whether a part is correct, contact us before installing, modifying, wiring, fueling, oiling, or marking the part.
Limited Warranty
XS650Direct stands behind the parts we sell, but warranty coverage is limited to the part itself where applicable.
XS650Direct is not responsible for delays, failures, labor costs, transportation costs, lost time, or consequential damages related to defective items. This includes any expenses related to the replacement or repair of a defective item.
XS650Direct accepts no responsibility for consequences resulting from installation on vehicles.
Return Policy FAQ
How do I start a return?
Complete the Return Centre form and wait for return authorization before shipping anything back.
How long do I have to return a part?
Returns must be requested within 60 days of the invoice date.
Do I need return authorization?
Yes. Return authorization is required before sending a part back. Returns sent without authorization may be delayed or refused.
What shipping service do I need to use for returns?
All returns must be sent using USPS or Canada Post unless XS650Direct has approved another method in advance.
What do I write on the customs form?
The customs declaration must say “parts return”. This is required for customs processing on returned items.
What condition must the part be in?
The part must be returned in the original condition in which it was received. Installed, used, modified, damaged, dirty, or incomplete parts may be refused.
When will I get my refund?
Refunds are issued after the returned item is received and inspected. The timing of the refund appearing in your account may vary by payment provider.
Who pays for return shipping?
Customers are responsible for return shipping costs.
Need Help With a Return?
If you have questions about return authorization, shipping instructions, customs wording, or refund eligibility, please contact XS650Direct before sending your item back.