Return Policy
Returns at a Glance
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Return authorization is required before sending a part back
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Return requests are answered within 1 business day
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Returns must be made within 60 days of the invoice date
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Original sales receipt must be included
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Returned parts must be in original condition
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Returns must be shipped using USPS or Canada Post
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Customs forms must say “defective return” and “$1.00 cash value”
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Refunds are issued after the returned item is received and inspected
We aim to make returns as straightforward as possible and respond to return requests within 1 business day.
Ready to begin? Complete the Return Centre form to request return authorization.
How to Start a Return
To begin a return, please complete our Return Centre form.
Once your request is received, we will send return authorization within 1 business day. Please wait for authorization before shipping your item back.
Returns sent without authorization may be delayed or refused.
Return Process
Step 1: Submit the Return Centre Form
Complete the Return Centre form to request return authorization.
Step 2: Wait for Return Authorization
Our team will review your request and respond within 1 business day.
Step 3: Prepare Your Return
Include the original sales receipt and make sure the part is in the original condition in which it was received.
Step 4: Ship the Return Using USPS or Canada Post
All returns must be shipped using USPS or Canada Post.
Step 5: Complete the Customs Form Correctly
On the customs declaration, the item must be marked as:
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defective return
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$1.00 cash value
This wording is required for customs purposes on returned items. If you are unsure how to complete the customs form, please contact us before shipping your return.
Returns that do not follow these instructions may be refused.
Step 6: Refund Review
Once the returned item is received and inspected, your refund will be processed if the return meets the policy conditions.
Return Shipping Instructions
Please read these instructions carefully before shipping your return.
All returns must be sent using USPS or Canada Post. On the customs declaration, the item must be listed as a defective return with a $1.00 cash value.
We are required to pay tax on any declared value when returned items are collected from the post office. Because these items were already taxed when originally imported, we cannot accept returns that show a declared value above $1.00.
Returns that do not follow these instructions may be refused.
Return Conditions
To qualify for a return:
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The return must be requested within 60 days of the invoice date
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The original sales receipt must be included
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The part must be returned in the original condition
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Return authorization must be approved before shipping the item back
Once the part is received and confirmed to be in acceptable condition, the refund will be issued.
If you need the correct part, you can place a new order whenever you are ready.
Refund Information
Refunds are processed after the returned item has been received and inspected.
Please allow time for the refund to appear based on your payment provider after processing is completed.
To avoid delays, make sure your return follows all instructions and meets all return conditions.
Return Shipping Costs
Customers are responsible for return shipping costs. If you have questions about return shipping before sending your item back, please contact our team first.
Returns That May Be Refused
A return may be refused if:
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it is sent without return authorization
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it is shipped using a method other than USPS or Canada Post
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the customs declaration is filled out incorrectly
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the item is not in original condition
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the return is outside the 60-day return window
Limited Warranty
We stand behind the parts we sell, but please note the following warranty limitations.
XS650 Direct is not responsible for delays, failures, or consequential damages related to defective items. This includes labor costs, transportation costs, or any other expenses related to the replacement or repair of a defective item.
XS650 Direct accepts no responsibility for consequences resulting from installation on vehicles.
Return Policy FAQ
How do I start a return?
Complete the Return Centre form and wait for return authorization before shipping anything back.
How long do I have to return a part?
Returns must be requested within 60 days of the invoice date.
Do I need return authorization?
Yes. Return authorization is required before sending a part back.
What shipping service do I need to use for returns?
All returns must be sent using USPS or Canada Post.
What do I write on the customs form?
The customs declaration must say “defective return” and “$1.00 cash value.” This is required for customs processing on returned items.
What condition must the part be in?
The part must be returned in the original condition in which it was received.
When will I get my refund?
Refunds are issued after the returned item is received and inspected. The timing of the refund appearing in your account may vary by payment provider.
Who pays for return shipping?
Customers are responsible for return shipping costs.
Need Help With a Return?
If you have questions about return authorization, shipping instructions, or refund eligibility, please contact XS650 Direct before sending your item back.
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